RiseupVPN on Riseup status

[Resolved] Services disrupted, fix in progress

Mon, 30 Mar 2026 23:17:06 +0000

services should be restoring

Due to an expiring certificate authority, various riseup systems are experiencing outages. Work is underway to restore services to normal operation. Until things have stabilized you may have issues connecting to various riseup services, logging into your email account, or sending email.

[Resolved] partial network outage

Tue, 12 Nov 2024 03:36:50 +0000

Routing issues resolved.

We are experiencing a network routing issue with one of our networks on one of our network providers. This mostly affects non-core riseup services and 3rd party hosted servers. A support issue has been submitted to the provider, they are usually pretty fast at responding/fixing, but no ETA for a fix currently.

[Resolved] Continuing

Fri, 31 May 2024 20:26:26 +0000

The general network issue was solved, but there are still problems with our network provider’s routing so riseup services are inaccessible from some places on the internet. The provider is investigating.

[Resolved] Network outage in Seattle

Fri, 31 May 2024 16:48:04 +0000

We are experiencing a network outage in Seattle, most riseup services are inaccessible. The upstream bandwidth provider’s router went down and they are working on it. No ETA for repair yet.

[Resolved] Network issues from some locations

Thu, 14 Dec 2023 21:46:32 +0000

Things should be working as expectedly, we are sorry for the troubles.

–

Out network provider is investigating the source of a connectivity problem that makes most of our services inaccessible from some locations. If you are affected by this issue, please try to access them using the Tor Browser.

We ask for patience, we can’t do anything at the moment from our side to mitigate the issue.

[Resolved] Paris VPN gateway availability degredation

Sat, 17 Dec 2022 23:47:51 +0000

15:25 Service was restored after the machine was rebuilt.

One of our Paris gateways has suffered a fatal hardware problem and will not come back. We are working to replace it, but until we are able, we will have one less gateway available in that region. This will result in slightly degraded VPN performance as more resources must be shared.

[Resolved] Problems connecting to vpn gateways

Tue, 05 Jul 2022 11:53:45 +0000

Update: A new Windows version is available which should resolve any issues connecting for Windows users. If you have issues, please report them - August 16, 10:18 UTC
Update: Windows work is ongoing, our code-signing certificate has been re-issued, this took longer than expected due to the verification requirements. The person who can update the Windows client will start working on this in a few days. Apologies that this has taken longer than expected - July 26, 13:57 UTC
Identified: The version of RiseupVPN for Windows was built with an older and unsupported version of the underlying cryptographic library. A new version of the Windows client is being prepared to fix this issue. You will need to update when it becomes available. We are thinking of you, and we are sorry for the trouble, but please be patient as we wrestle with the Windows beast. Lots of love! - July 7, 11:53 UTC
Identified: If you are an Android user, please go to your App Storage, find the RiseupVPN app, stop it, and then click both the “Clear Storage” and “Clear Cache”. Then attempt to connect again. - July 7, 11:53 UTC
Identified: Mac: If you uninstall RiseupVPN, and then go download the latest version and install that, it should resolve your issue! - July 7, 11:53 UTC

[Resolved] delays and slowness on our network

Sun, 20 Mar 2022 22:52:58 +0000

The issues affecting our network have been resolved!

You may experience some slow loading on some of our services, we are investigating and will update this as we know more.

[Resolved] Miami VPN gateway outage

Sat, 05 Mar 2022 01:31:28 +0000

It appears that the network routes have been restored and the gateway should be functional now.

Our Miami gateway is offline, we are investigating the cause. As we know more, we will update you.

[Resolved] Windows RiseupVPN users need to upgrade to connect

Tue, 28 Dec 2021 16:45:45 +0000

Having trouble connecting to RiseupVPN and running Windows - time to upgrade!

If you are using Windows and are unable to connect to RiseupVPN, then you need to upgrade your client.

The reason for this requirement is because a low-risk vulnerability was discovered in the Qt Installer Framework, which is used by RiseupVPN which can be triggered on RiseupVPN release previous to 0.21.11. We consider the vulnerability to be low risk, because several conditions are needed to trigger the vulnerability (original installation in a non-standard path, plus a non-privileged malicious user having access to the machine to overwrite the openvpn executable).

Thanks to researchers at Tenable for originally reporting this bug this bug.

[Resolved] Possible network issues due to DDoS

Tue, 26 Oct 2021 19:09:54 +0000

We and other e-mail providers have been subject to a DDoS attack disrupting our services. We received an e-mail blackmailing us: if we don’t pay, they will continue to attack us. We will not pay, we can’t accept blackmail and we will do everything possible in our hands to mitigate the effects.

A distributed denial-of-service (DDoS) is an attack aiming to make one service unavailable for others, using multiple sources for the attack makes it very complex to handle. We have taken several meassures against them, and we keep improving our systems to resist them but it’s still possible to face one that can produce a disruption in our services.

In the case this happens we want to let you know the following:

There might be problems connecting to our services. Please wait a little and try again later.
There is no risk for your data.
We will keep this website (riseupstatus.net) updated
We will be also tweeting updates @riseupnet
We will be actively working to minimize as much as possible this attack and get things back to normal as soon as possible.

[Resolved] Scheduled network outage today

Fri, 22 Oct 2021 11:54:02 +0000

Everything went well, thanks for your patience!

Today at 10am Pacific, 1pm Eastern, 17h UTC, there will be a temporary interruption in the network. It will affect all services, and is expected to only take approximately 10 minutes. Please plan accordingly.

During this time, you will not be able to reach many of our services, but there will be no loss of emails.

[Resolved] Scheduled network outage today

Thu, 14 Oct 2021 13:42:44 +0000

Due to equipment incompatibility, this work was suspended and will be rescheduled at a later time.

Today at 10am Pacific, 1pm Eastern, 17h UTC, there will be a temporary interruption in the network. It will affect all services, and is expected to only take a few minutes. Please plan accordingly.

During this time, you will not be able to reach many of our services, but there will be no loss of emails.

[Resolved] Connectivity

Mon, 23 Aug 2021 15:43:59 +0000

We believe the issue is fixed, but we are going to keep monitoring it closely. Thanks for your patience!
We found out problems with one of the internet providers we use generating the outage. We are still working on this issue but services should be going back to normal. We are and will be monitoring closely this issue.
We are investigating a network outage tha affects almost all of our services. We are already working on get things back to normal, please hold on a little.

[Resolved] gateway disruptions

Fri, 02 Jul 2021 19:53:01 +0000

What was originally just a Seattle gateway disruption, turned out to also be a problem with a few different gateways. The issues have been resolved, and we are seeing normal connections now.

The Seattle gateway for RiseupVPN is experiencing some issues. You will be automatically redirected to a different gateway if you try to connect to this gateway, but it may be a less optimal one. We will update this issue as we know more.

[Resolved] Planned systems maitenance ongoing

Mon, 28 Jun 2021 18:15:10 +0000

Everything should be working again, thanks for your patience.

Some services will be disrupted for some minutes while we perform systems maintenance. Please be patient.

[Resolved] network problems

Thu, 03 Jun 2021 19:39:11 +0000

We tracked down the networking issues and were able to resolve them.

Network disruption impacting most services detected. We are aware of the problem and will update this event as we know more.