General on Riseup status

[Resolved] Services disrupted, fix in progress

Mon, 30 Mar 2026 23:17:06 +0000

services should be restoring

Due to an expiring certificate authority, various riseup systems are experiencing outages. Work is underway to restore services to normal operation. Until things have stabilized you may have issues connecting to various riseup services, logging into your email account, or sending email.

[Resolved] Scheduled support maintenance

Mon, 13 Jan 2025 14:00:00 +0000

On Monday January 13 2025 at 12.00 UTC we will start the replacement of the helpdesk software. We will need some time to set everything up and test that it’s functioning as expected - if it all goes well it shouldn’t take long. Once the new helpdesk is available, it will be possible to receive support from us again!

[Resolved] partial network outage

Tue, 12 Nov 2024 03:36:50 +0000

Routing issues resolved.

We are experiencing a network routing issue with one of our networks on one of our network providers. This mostly affects non-core riseup services and 3rd party hosted servers. A support issue has been submitted to the provider, they are usually pretty fast at responding/fixing, but no ETA for a fix currently.

[Resolved] Continuing

Fri, 31 May 2024 20:26:26 +0000

The general network issue was solved, but there are still problems with our network provider’s routing so riseup services are inaccessible from some places on the internet. The provider is investigating.

[Resolved] Network outage in Seattle

Fri, 31 May 2024 16:48:04 +0000

We are experiencing a network outage in Seattle, most riseup services are inaccessible. The upstream bandwidth provider’s router went down and they are working on it. No ETA for repair yet.

[Resolved] Network issues from some locations

Thu, 14 Dec 2023 21:46:32 +0000

Things should be working as expectedly, we are sorry for the troubles.

–

Out network provider is investigating the source of a connectivity problem that makes most of our services inaccessible from some locations. If you are affected by this issue, please try to access them using the Tor Browser.

We ask for patience, we can’t do anything at the moment from our side to mitigate the issue.

[Resolved] delays and slowness on our network

Sun, 20 Mar 2022 22:52:58 +0000

The issues affecting our network have been resolved!

You may experience some slow loading on some of our services, we are investigating and will update this as we know more.

[Resolved] Possible network issues due to DDoS

Tue, 26 Oct 2021 19:09:54 +0000

We and other e-mail providers have been subject to a DDoS attack disrupting our services. We received an e-mail blackmailing us: if we don’t pay, they will continue to attack us. We will not pay, we can’t accept blackmail and we will do everything possible in our hands to mitigate the effects.

A distributed denial-of-service (DDoS) is an attack aiming to make one service unavailable for others, using multiple sources for the attack makes it very complex to handle. We have taken several meassures against them, and we keep improving our systems to resist them but it’s still possible to face one that can produce a disruption in our services.

In the case this happens we want to let you know the following:

There might be problems connecting to our services. Please wait a little and try again later.
There is no risk for your data.
We will keep this website (riseupstatus.net) updated
We will be also tweeting updates @riseupnet
We will be actively working to minimize as much as possible this attack and get things back to normal as soon as possible.

[Resolved] Scheduled network outage today

Fri, 22 Oct 2021 11:54:02 +0000

Everything went well, thanks for your patience!

Today at 10am Pacific, 1pm Eastern, 17h UTC, there will be a temporary interruption in the network. It will affect all services, and is expected to only take approximately 10 minutes. Please plan accordingly.

During this time, you will not be able to reach many of our services, but there will be no loss of emails.

[Resolved] Scheduled network outage today

Thu, 14 Oct 2021 13:42:44 +0000

Due to equipment incompatibility, this work was suspended and will be rescheduled at a later time.

Today at 10am Pacific, 1pm Eastern, 17h UTC, there will be a temporary interruption in the network. It will affect all services, and is expected to only take a few minutes. Please plan accordingly.

During this time, you will not be able to reach many of our services, but there will be no loss of emails.

[Resolved] Certificates changed, some configuration changes may be necessary

Fri, 17 Sep 2021 16:01:42 +0000

As of today, Riseup has changed our primary certificate that we have been using since 2019.
If you were pinning a certificate fingerprint, this will no longer work.
Sometimes thunderbird gets confused and needs to be restarted!
Connecting via the onion address? Consider changing your configuration to use the non-TLS ports (port 143 for IMAP, port 110 for POP3, port 25 for SMTP) without connection security. When using onion addresses, your connection is already secure.

[Resolved] Connectivity

Mon, 23 Aug 2021 15:43:59 +0000

We believe the issue is fixed, but we are going to keep monitoring it closely. Thanks for your patience!
We found out problems with one of the internet providers we use generating the outage. We are still working on this issue but services should be going back to normal. We are and will be monitoring closely this issue.
We are investigating a network outage tha affects almost all of our services. We are already working on get things back to normal, please hold on a little.

[Resolved] Planned systems maitenance ongoing

Mon, 28 Jun 2021 18:15:10 +0000

Everything should be working again, thanks for your patience.

Some services will be disrupted for some minutes while we perform systems maintenance. Please be patient.

[Resolved] networking issues

Fri, 18 Jun 2021 22:37:29 +0000

Upstream has removed their incorrect route, and re-established their BGP session with us, enabling us to properly announce the routes, and resolve this issue.

We have been in contact with upstream about the issues. It appears they are announcing a route for one of our networks, when they should not. They are investigating and will get back to us.

Due to networking issues upstream, one of our netblocks is currently unavailable. We are working with them to return service to normal, and hope to have things resolved soon.

[Resolved] more colo work

Tue, 08 Jun 2021 19:38:18 +0000

Everything is operating as expected, work finished!

Birds are working on the network at the data center, there may be brief outages for the next 2 hours.

[Resolved] colo-work

Mon, 07 Jun 2021 22:26:28 +0000

The scheduled work has been completed, all systems seem to be working as expected.

Due to on-going, scheduled work at one of our co-location facilities, there is a potential for some service interruptions. The expected time for completion of this work is within an hour

[Resolved] network problems

Thu, 03 Jun 2021 19:39:11 +0000

We tracked down the networking issues and were able to resolve them.

Network disruption impacting most services detected. We are aware of the problem and will update this event as we know more.